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Privacy Policy

Effective date: July 25, 2026
Last updated: July 25, 2026

This Privacy Policy explains how Dr. Plus Physician Services Inc. collects, uses, discloses, retains, and protects personal information in connection with:

  • the public corporate website at DrPlus.ca;
  • Smart Hours, available at hours.drplus.ca;
  • the FHO+ Income Calculator available through DrPlus.ca;
  • email, telephone, support, corporate, and business communications; and
  • related security, administrative, and operational activities.

In this Privacy Policy, “Dr. Plus,” “we,” “us,” and “our” refer to Dr. Plus Physician Services Inc.

At a glance

DrPlus.ca

DrPlus.ca is a public corporate website. It does not provide user accounts, patient accounts, or a contact form.

At launch, DrPlus.ca does not intentionally use:

  • non-essential analytics;
  • advertising trackers;
  • session-replay tools;
  • behavioural profiling; or
  • non-essential cookies.

Standard hosting, network, security, and server logs may still be generated when the website is accessed.

Smart Hours

Smart Hours is a free physician tool that uses Google sign-in. It may process:

  • the user’s name and email address;
  • account and authentication information;
  • working-hour information;
  • billing codes entered for hours management;
  • account activity;
  • general usage and technical events; and
  • support and security information.

Smart Hours is not intended for patient information. Users must never enter patient names, health card numbers, clinical details, medical records, or other patient-identifying information.

FHO+ Income Calculator

The FHO+ Income Calculator performs calculations in the user’s browser.

Dr. Plus does not receive or store the values entered into the calculator. No account is required, and calculator inputs or results are not intentionally provided to analytics services.

ClinicFees

ClinicFees is a separate service developed and operated by Dr. Plus. ClinicFees has its own Privacy Policy governing its websites, clinic portal, clinic accounts, patient billing workflows, secure communications, and related services.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information handled by Dr. Plus in connection with:

  • visits to DrPlus.ca;
  • Smart Hours accounts and use;
  • the FHO+ Income Calculator;
  • inquiries sent to Dr. Plus by email or telephone;
  • support requests;
  • corporate, vendor, professional, and business relationships;
  • website and service security;
  • service administration; and
  • other interactions where this Privacy Policy is presented or referenced.

This Privacy Policy does not govern:

  • ClinicFees, which has separate privacy terms;
  • independent medical clinics or physician practices;
  • electronic medical record systems;
  • clinical care or patient records;
  • third-party websites and services not controlled by Dr. Plus;
  • Google’s independent handling of information through Google sign-in;
  • LinkedIn or other external social-media platforms; or
  • FHO+ Management customer environments governed by a separate agreement, statement of work, privacy notice, or customer-specific terms.

A third party’s own privacy policy and terms apply when an individual leaves a Dr. Plus website or interacts directly with that third party.

2. Applicable privacy principles

Dr. Plus manages personal information in accordance with applicable Canadian privacy requirements, which may include the Personal Information Protection and Electronic Documents Act, or PIPEDA, and other applicable federal or provincial laws.

The law that applies may depend on:

  • the type of information;
  • the individual’s relationship with Dr. Plus;
  • the service involved;
  • the location and nature of the processing; and
  • whether another organization has legal custody or control of the information.

This Privacy Policy does not provide legal advice about which law or regulator applies to a particular situation.

3. Who this Privacy Policy is for

This Privacy Policy may apply to:

  • visitors to DrPlus.ca;
  • Smart Hours users;
  • users of the FHO+ Income Calculator;
  • physicians, FHO leads, clinic administrators, and medical-practice personnel;
  • prospective customers and organizational representatives;
  • people who contact Dr. Plus;
  • vendors, contractors, consultants, and professional advisers; and
  • other individuals who interact with Dr. Plus in a business or professional capacity.

The websites and services covered by this Privacy Policy are directed primarily to physicians, medical-practice professionals, and adult business users.

4. Information collected through DrPlus.ca

A. Website and technical information

When a person accesses DrPlus.ca, Dr. Plus or its service providers may automatically process limited technical information such as:

  • Internet Protocol address;
  • browser type and version;
  • device and operating-system information;
  • requested page or resource;
  • date and time of access;
  • referring page where available;
  • network and routing information;
  • server, application, and security events;
  • error information; and
  • information associated with suspected misuse or malicious activity.

This information may be processed through normal hosting, content-delivery, network, logging, and security operations.

B. No public website account

DrPlus.ca does not provide a corporate-site user account, patient account, shared portal, or sign-in function.

Account access for separately operated services occurs through the applicable service website.

C. No public contact form

DrPlus.ca does not use a public contact form at launch.

Individuals may contact Dr. Plus using the published email addresses or telephone number.

5. Email, telephone, and business communications

When a person contacts Dr. Plus, we may collect information such as:

  • name;
  • email address;
  • telephone number;
  • organization, clinic, or professional role;
  • the contents of the message;
  • attachments voluntarily provided;
  • the date and time of the communication;
  • email-delivery and response information;
  • records of follow-up communications; and
  • information reasonably required to respond, maintain security, or administer a business relationship.

Dr. Plus may use this information to:

  • respond to the inquiry;
  • provide requested information;
  • route the inquiry to the appropriate service or person;
  • provide support;
  • evaluate a potential service relationship;
  • manage an existing business relationship;
  • protect Dr. Plus, its users, and its systems;
  • maintain appropriate business records; and
  • meet legal or regulatory requirements.

Do not send sensitive information by ordinary email

Please do not send any of the following to Dr. Plus by ordinary email:

  • personal health information;
  • patient-identifying information;
  • medical records;
  • health card information;
  • passwords;
  • authentication or verification codes;
  • payment-card details; or
  • other information that is not reasonably necessary for the inquiry.

Patients should contact their physician or medical clinic directly regarding appointments, medical care, medical records, invoices, receipts, refunds, or patient-specific billing questions.

Dr. Plus does not provide medical advice or emergency assistance through DrPlus.ca or its general email addresses.

6. Information collected through Smart Hours

Smart Hours is a free physician hours-management tool.

A. Account and identity information

Smart Hours uses Google sign-in. When a user signs in, Smart Hours may receive or process:

  • the name associated with the Google account;
  • the Google account email address;
  • authentication-related information needed to establish and secure the account;
  • account status;
  • sign-in and sign-out events; and
  • security or access information.

Dr. Plus does not receive the user’s Google password.

Google independently processes information in connection with its authentication service according to Google’s own privacy policy and terms.

B. Hours-management information

Smart Hours may collect and store information entered by the user, including:

  • working dates;
  • working hours;
  • hours categories or activity types;
  • billing codes used for hours organization;
  • notes or classifications provided by the user, where supported;
  • planned or historical activity; and
  • other information required to provide the hours-management functions.

C. General usage and technical events

Smart Hours may process general usage and technical information such as:

  • sign-in and account events;
  • page or screen views;
  • feature use;
  • button or function events;
  • browser and device characteristics;
  • application errors;
  • performance information;
  • security events;
  • approximate network information; and
  • timestamps.

Smart Hours analytics may record general usage and technical events, but it does not intentionally receive:

  • the physician’s entered hours;
  • entered billing codes;
  • exported or downloaded data;
  • patient information; or
  • information entered into the FHO+ Income Calculator.

D. Support information

When a Smart Hours user contacts support, we may collect:

  • name and email address;
  • account-related information;
  • a description of the issue;
  • technical information needed to investigate;
  • screenshots or files voluntarily provided; and
  • records of the support interaction.

Users should remove patient information and other unnecessary sensitive information before sending screenshots, files, or support messages.

7. Smart Hours must not contain patient information

Smart Hours is not:

  • an electronic medical record;
  • a patient chart;
  • a clinical-record system;
  • a patient-communication system; or
  • a repository for personal health information.

Users must never enter:

  • patient names;
  • health card numbers;
  • dates of birth;
  • addresses or contact information;
  • diagnoses;
  • symptoms;
  • treatment information;
  • prescription information;
  • consultation notes;
  • laboratory or imaging information;
  • appointment details tied to an identifiable patient; or
  • any other patient-identifying or personal health information.

Billing codes may be entered only for organizing the physician’s working hours and activities. They must not be combined with patient identifiers or clinical details.

A user is responsible for ensuring that information entered into Smart Hours is appropriate and does not identify a patient.

If Dr. Plus becomes aware that prohibited patient information has been submitted, it may restrict access, remove information, investigate the incident, contact the user, or take other reasonable steps to protect privacy and security.

8. FHO+ Income Calculator

The FHO+ Income Calculator is an educational estimation tool.

A. Calculator inputs and results

Calculator values are processed locally in the user’s browser. Dr. Plus does not intentionally:

  • transmit the entered values to a server;
  • store the entered values;
  • associate the values with an account;
  • retain calculated results; or
  • provide the entered values or results to analytics services.

The hosting service may still process ordinary page-request and security information, but it does not receive the calculator-field values through the calculator’s normal operation.

B. No calculator account

No account or sign-in is required to use the FHO+ Income Calculator.

9. Sources of information

Personal information may be obtained from:

  • the individual;
  • the individual’s interaction with DrPlus.ca;
  • the individual’s Smart Hours account and activity;
  • Google as the Smart Hours identity provider;
  • the individual’s browser, device, or network;
  • email, telephone, and communications providers;
  • hosting, infrastructure, security, and analytics providers;
  • an organization or authorized representative with whom the individual is associated;
  • vendors, consultants, and professional advisers; and
  • lawful public sources where appropriate.

10. Purposes for collection, use, and disclosure

Dr. Plus may collect, use, or disclose personal information to:

  • operate, maintain, and secure DrPlus.ca;
  • provide Smart Hours;
  • create and administer Smart Hours accounts;
  • authenticate users;
  • store and display user-entered hours and billing codes;
  • enable data export and self-service account functions;
  • provide the FHO+ Income Calculator;
  • respond to inquiries;
  • provide customer and technical support;
  • communicate about service availability, security, or account matters;
  • diagnose errors and technical issues;
  • monitor service performance and reliability;
  • detect, investigate, and prevent fraud, misuse, or unauthorized access;
  • maintain logs, audit records, and accountability records;
  • administer business, vendor, professional, and customer relationships;
  • enforce contracts, policies, and Terms of Use;
  • protect Dr. Plus, users, third parties, and the public;
  • comply with laws, court orders, regulatory requirements, and lawful requests;
  • establish, exercise, or defend legal claims;
  • conduct a financing, restructuring, merger, acquisition, or other business transaction;
  • create or use aggregated or de-identified information where permitted; and
  • fulfill another purpose disclosed at or before collection or otherwise permitted by law.

Dr. Plus will not use Smart Hours hours or billing-code information for unrelated behavioural advertising.

Consent may be express or implied depending on:

  • the sensitivity of the information;
  • the purpose;
  • the individual’s reasonable expectations;
  • the service requested;
  • the context; and
  • applicable law.

Some processing is necessary to:

  • provide a requested website or service;
  • establish and maintain a Smart Hours account;
  • authenticate and secure a user;
  • respond to an inquiry;
  • perform an agreement;
  • comply with law;
  • maintain required records;
  • prevent fraud or misuse; or
  • protect legal rights and security.

A person may withdraw consent where legally available. Withdrawal does not invalidate processing that occurred lawfully before withdrawal.

If information is necessary to provide Smart Hours or another requested function, withdrawal may mean that the account or function can no longer be provided.

12. When personal information may be shared

Dr. Plus may disclose personal information to:

  • authorized Dr. Plus personnel;
  • hosting, cloud, database, storage, networking, monitoring, and security providers;
  • identity and authentication providers, including Google for Smart Hours sign-in;
  • analytics providers used by Smart Hours;
  • email and telecommunications providers;
  • technical-support and operational providers;
  • professional advisers, auditors, insurers, consultants, and legal counsel;
  • government institutions, regulators, courts, law enforcement, or other lawful authorities;
  • parties involved in a proposed or completed financing, merger, acquisition, reorganization, sale, insolvency, or similar transaction involving Dr. Plus or its assets;
  • another party at the individual’s direction or with the individual’s consent; and
  • another person where permitted or required by law.

Service providers are authorized to process information for contracted, instructed, or otherwise permitted purposes and are expected to protect the information appropriately.

Dr. Plus does not currently sell personal information.

Dr. Plus does not use Smart Hours hours or billing-code information to create third-party behavioural advertising profiles.

13. Service providers

Dr. Plus relies on third-party service providers to support its websites and services.

Provider categories may include:

  • website and application hosting;
  • cloud computing;
  • databases and storage;
  • networking and content delivery;
  • identity and authentication;
  • security and fraud prevention;
  • analytics;
  • error monitoring and performance management;
  • email and telecommunications;
  • technical and customer support;
  • backups and recovery;
  • professional and legal services; and
  • business administration.

Not every provider is involved in every service or interaction.

Providers and technical arrangements may change as the services develop. Dr. Plus remains responsible for selecting and managing service providers in accordance with its applicable responsibilities.

14. Processing locations and international access

Personal information may be processed in Canada or in another jurisdiction where Dr. Plus or a service provider operates.

Hosting, identity, analytics, email delivery, technical support, network routing, backups, security, and related services may involve processing outside Ontario or Canada.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful-access requirements.

Dr. Plus does not represent that every server, backup, service provider, support operation, or network route is located exclusively in Ontario or Canada.

15. Cookies and similar technologies

A. DrPlus.ca

At launch, DrPlus.ca does not intentionally use:

  • non-essential analytics cookies;
  • advertising cookies;
  • cross-site tracking;
  • session-replay technology; or
  • behavioural profiling tools.

Essential technical processes, server logs, security systems, and infrastructure may still be used to deliver and protect the website.

If Dr. Plus later introduces materially different analytics, advertising, or non-essential tracking, this Privacy Policy and any required notices or choices will be updated.

B. Smart Hours

Smart Hours may use cookies, authentication tokens, or similar technologies where required to:

  • support Google sign-in;
  • maintain an authenticated session;
  • protect the account;
  • prevent misuse;
  • provide service continuity;
  • monitor general technical performance; and
  • collect permitted general usage and analytics events.

Smart Hours does not use browser local storage to store the user’s operational hours data.

Where applicable law requires a choice or consent for a non-essential technology, an appropriate notice or choice will be provided.

16. Communications

Dr. Plus may send:

  • Smart Hours account communications;
  • authentication and security notices;
  • operational and service notices;
  • support responses;
  • privacy or incident communications;
  • responses to business or corporate inquiries; and
  • optional business or promotional communications where permitted.

Operational, transactional, account, privacy, and security communications may be necessary to provide or protect a service and may continue even where a person declines optional promotional communications.

A recipient may unsubscribe from optional commercial communications through the method provided or by contacting Dr. Plus, subject to lawful exceptions.

17. Accuracy

Users are responsible for providing accurate and current account and contact information.

Smart Hours users can review and update eligible account or service information through available account functions or by contacting support.

Dr. Plus may require verification before correcting or releasing personal information.

Some historical, audit, security, legal, or evidentiary records may be supplemented rather than overwritten.

18. Data export

Smart Hours users may download their Smart Hours data through the available self-service function.

After the download is created or delivered, the downloaded copy is controlled by the user and the user’s device, storage provider, email service, or other chosen destination.

Users are responsible for protecting exported information and should not add patient information before or after export.

19. Account deletion

Smart Hours provides self-service account deletion.

When a user completes self-service account deletion:

  • the active Smart Hours account is deleted; and
  • the associated active Smart Hours data is deleted.

Limited information may remain temporarily in:

  • backups;
  • security records;
  • audit records;
  • fraud-prevention records;
  • incident records;
  • legal records; or
  • records required to establish, exercise, or defend legal rights.

Those limited records may be retained where reasonably necessary or legally required and will not be used to reactivate the account without appropriate authority.

Deletion of an active account may not immediately remove every residual copy from all backup systems.

20. Retention

Dr. Plus retains personal information only for as long as reasonably required for the applicable purposes, subject to legal, contractual, security, technical, backup, audit, and evidentiary requirements.

Retention considerations may include:

  • the duration of an active Smart Hours account;
  • the need to provide an export or complete deletion;
  • the nature and sensitivity of the information;
  • the duration of an inquiry or support matter;
  • business and contractual requirements;
  • security and fraud-prevention needs;
  • incident investigation;
  • limitation periods;
  • litigation or legal holds;
  • regulatory requirements; and
  • backup and recovery processes.

A. Smart Hours active account information

Active account and service information is generally retained while the account remains active.

B. Deleted Smart Hours accounts

The active account and associated active data are deleted through self-service account deletion, subject to the limited residual retention described above.

C. Public and business inquiries

Email, telephone, support, and business communications may be retained for the inquiry, relationship, security, recordkeeping, and legal requirements.

D. Website, audit, and security records

Technical, audit, security, and incident records may be retained for service operation, troubleshooting, abuse prevention, accountability, investigation, and legal compliance.

Information may be deleted, securely destroyed, de-identified, or anonymized when no longer reasonably required.

21. Security safeguards

Dr. Plus uses administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the information.

Safeguards may include:

  • authentication and access controls;
  • restricted administrative access;
  • secure network transport;
  • configuration and secret management;
  • logging and monitoring;
  • security and abuse detection;
  • vendor management;
  • backups and recovery processes;
  • incident-response procedures;
  • administrative policies;
  • privacy and security training; and
  • access based on operational need.

No website, application, email system, identity service, network, or storage system can be guaranteed completely secure.

Smart Hours users are responsible for:

  • protecting their Google account;
  • using secure devices and networks;
  • signing out of shared devices;
  • preventing unauthorized access;
  • reviewing account activity where available;
  • protecting exported data; and
  • promptly reporting suspected unauthorized access.

Suspected privacy or security problems should be reported to support@drplus.ca or privacy@drplus.ca.

22. Privacy and security incidents

Dr. Plus may:

  • investigate suspected unauthorized access, loss, misuse, or disclosure;
  • preserve relevant logs and evidence;
  • contain and remediate an incident;
  • work with users and service providers;
  • suspend or restrict an account where necessary;
  • notify affected individuals, organizations, insurers, regulators, or authorities where required or appropriate; and
  • maintain incident and breach records where required.

Notification decisions depend on:

  • the information involved;
  • the circumstances;
  • the risk of harm;
  • the applicable law;
  • contractual responsibilities; and
  • the party with legal responsibility for the information.

23. Individual access, correction, export, and deletion rights

Depending on the information, relationship, and applicable law, an individual may have the right to:

  • request access to personal information held by Dr. Plus;
  • request correction of inaccurate or incomplete information;
  • ask how information has been used or disclosed;
  • withdraw consent where legally available;
  • download Smart Hours data;
  • delete a Smart Hours account;
  • raise a privacy concern;
  • challenge Dr. Plus’s compliance; or
  • request deletion where legally available.

Smart Hours

Eligible account information, export, and deletion functions may be available through the Smart Hours account.

Smart Hours support requests may be sent to:

support@drplus.ca

General privacy requests

Privacy requests or concerns may be sent to:

privacy@drplus.ca

Dr. Plus may require reasonable identity verification before providing access, making a correction, or acting on a request.

A request may be limited by:

  • another person’s privacy;
  • legal privilege;
  • security;
  • fraud prevention;
  • contractual obligations;
  • required recordkeeping;
  • an active investigation;
  • legal restrictions; or
  • another lawful exception.

24. Complaints and privacy regulators

Dr. Plus will review privacy concerns relating to DrPlus.ca, Smart Hours, the FHO+ Income Calculator, and other processing covered by this Privacy Policy.

Please contact:

Privacy Office
Dr. Plus Physician Services Inc.
25-3265 Carding Mill Trail
Oakville, Ontario L6M 5P7
Canada

Email: privacy@drplus.ca
Telephone: (888) 300-5393

An individual may also have the right to submit a complaint to the applicable privacy regulator, which may include:

  • the Office of the Privacy Commissioner of Canada;
  • the Information and Privacy Commissioner of Ontario; or
  • another provincial or territorial regulator.

The appropriate regulator depends on the facts and applicable law. This Privacy Policy does not provide legal advice about regulatory jurisdiction.

25. Children and minors

DrPlus.ca, Smart Hours, and the FHO+ Income Calculator are intended for physicians, adult professionals, and adult business users.

Smart Hours is not intended for use by children or for storing information about identifiable minor patients.

Dr. Plus does not knowingly invite children to create Smart Hours accounts.

A parent, guardian, or authorized representative who believes that a child’s personal information has been submitted should contact privacy@drplus.ca.

26. Third-party websites and services

Dr. Plus websites may link to or interact with third-party services, including:

  • Google;
  • ClinicFees;
  • LinkedIn;
  • government websites;
  • professional associations;
  • email and telecommunications providers; and
  • other external resources.

Dr. Plus does not control the privacy, security, content, availability, or terms of independent third parties.

Their policies apply when an individual uses their services.

A link does not necessarily mean that Dr. Plus endorses every statement, product, practice, or service offered by the third party.

27. ClinicFees

ClinicFees is a separate Dr. Plus service with its own Privacy Policy.

The ClinicFees Privacy Policy applies to ClinicFees-specific activities such as:

  • clinic applications and onboarding;
  • authenticated clinic accounts;
  • clinic-entered patient and billing information;
  • invoices, receipts, and statements;
  • secure billing links and documents;
  • email and SMS billing communications;
  • payment functions;
  • clinic reporting and reconciliation; and
  • ClinicFees support and administration.

This Privacy Policy does not replace the ClinicFees Privacy Policy.

28. FHO+ Management

Public information about FHO+ Management is available through DrPlus.ca.

Where Dr. Plus provides FHO+ Management to a physician, FHO, clinic, or organization, additional agreements, privacy notices, data-processing terms, security requirements, or customer instructions may apply.

Those additional terms govern the applicable customer environment and should be read together with any policy expressly incorporated into the service relationship.

FHO+ Management is not intended to replace an electronic medical record or clinical-record system.

29. Business transactions and organizational changes

Personal information may be reviewed, disclosed, or transferred as part of:

  • a proposed or completed financing;
  • merger;
  • acquisition;
  • reorganization;
  • sale of assets;
  • insolvency proceeding;
  • corporate restructuring; or
  • another business transaction involving Dr. Plus or a service.

Dr. Plus will seek appropriate confidentiality, security, and use restrictions in accordance with applicable responsibilities.

30. Changes to services

Dr. Plus may add, remove, or modify:

  • website functions;
  • Smart Hours features;
  • service providers;
  • authentication methods;
  • analytics arrangements;
  • technical infrastructure; or
  • business processes.

If a change materially affects privacy practices, Dr. Plus will update this Privacy Policy and provide any additional notice or choice required by applicable law.

31. Changes to this Privacy Policy

Dr. Plus may update this Privacy Policy to reflect changes in:

  • services;
  • technologies;
  • legal requirements;
  • providers;
  • security practices;
  • organizational structure; or
  • business operations.

The revised policy will be posted with an updated effective or last-updated date.

Material changes may also be communicated through:

  • Smart Hours;
  • email;
  • a website notice; or
  • another appropriate method.

Posting an updated policy does not replace a legal requirement to obtain consent where consent is required.

32. Contact information

Privacy questions and requests

Privacy Office
Dr. Plus Physician Services Inc.
25-3265 Carding Mill Trail
Oakville, Ontario L6M 5P7
Canada

Email: privacy@drplus.ca
Telephone: (888) 300-5393

Smart Hours support

Email: support@drplus.ca

General and corporate inquiries

Email: info@drplus.ca

FHO+ Management inquiries

Email: fho@drplus.ca

Please do not include personal health information, patient-identifying information, medical records, passwords, verification codes, or payment information in ordinary email communications.